FAQ

How soon will my order ship, and when can I expect to receive it? The shipping time for your order depends on the brand. Some orders may be dispatched on the same business day, while others may take 1-2 days to ship. Occasionally, there may be unforeseen delays, but we strive to keep these instances rare. Typically, you can anticipate delivery within 4-7 days. Any exceptional delays beyond this will usually be indicated on the product page. We are committed to providing the fastest processing and shipping times in the industry, coupled with top-notch customer service.

What payment methods do you accept? We accept a variety of payment methods, including Credit/Debit Cards (Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay).

What is your return policy? We offer a 30 Day Money Back Guarantee on all items. Please refer to our comprehensive 30-Day Return Policy available at the bottom of our web page.

What is your cancellation policy? You can cancel any order for a full refund before it has been shipped out. Kindly notify us immediately at support@explorerscove.com if you wish to cancel your order. Once the order has been shipped, it falls under our 30-Day Return Policy.

What if my product arrives damaged? Please inspect the packaging of your item(s) upon arrival. If any damage is observed, including damage to the box, please make a note of it when signing for delivery. In case you're unable to inspect the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, kindly send photos to support@explorerscove.com, and we will arrange for a replacement or compensation.

How do I place an order? To place an order online, simply click "Add To Cart" on your desired product and proceed to checkout, where you'll enter your shipping and billing details. For phone orders, please call us at (656) 219-4052 for immediate confirmation and processing.

How will I know when my order ships? Upon placing your order, you'll receive an email confirmation containing credit card authorization and shipping/billing details. We'll process your order immediately, and you'll receive another email confirming shipment with a tracking number once it leaves the warehouse. In the event of an out-of-stock item, we'll notify you within one business day via email or phone.

Will I receive an order confirmation via email? Yes, an order confirmation will be sent to the email address provided for each order. It's advisable to print and save this confirmation for your records. Please ensure your email address is entered correctly to ensure timely receipt of order confirmations.

Do you charge sales tax? We're based in Illinois and only charge sales tax if the order is being shipped within Illinois, potentially saving you significant costs compared to other vendors.

Can I modify my order? Certainly! You can modify your order at no extra cost by emailing us at support@explorerscove.com with your request. Any price differences will be either credited to your card or invoiced separately. Modifications can only be made before shipping.

For immediate assistance regarding your order status, feel free to email support@explorerscove.com or call (656) 219-4052.