| Delivery Information | Your order will typically be processed within 1 to 2 days. It's important to note that orders must be placed by 6 p.m. to be included in the current day's processing; any orders received after this time will be processed on the following business day. Delivery of your order is estimated to take between 4 to 7 days on average, with free shipping available for orders totalling over $200. For orders under $200, there is a flat shipping fee of $15. Please be aware that we currently only offer shipping services within the United States; international shipping options are not available. The majority of our orders are shipped through third-party freight carriers, typically employing an 18-wheeler. If your order contains items that require freight delivery, our team will reach out to you to coordinate a curb side delivery time. It's important to provide an accurate phone number during checkout for this purpose. Once your order is placed, you will receive a confirmation email indicating that your order has been successfully received by our system and that your credit card has been approved for the purchase. Rest assured, we will only charge your card once the items have been shipped, unless there are back ordered items that require us to hold the charge for you. We are committed to promptly processing your order as soon as it's received on our end! |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
We put immense effort into ensuring that we provide the most competitive prices online. If you happen to find a lower price on another online store, simply inform us, and we'll beat that price without hesitation. Our goal is to instil confidence in you, knowing that you're receiving the best possible price for the product you're purchasing.
However, please be aware of the following restrictions regarding our 100% Price Match Guarantee:
Promotional offers such as rebates and buy one, get one free deals are not eligible.
The competing website cannot be a discount or auction site (e.g., eBay).
The competitor must be an Authorized Retailer of the item you've purchased.
The Price Match Guarantee considers the item price, sales tax, and shipping charges.
Price matches do not apply to exchange orders or replacements.
Kindly note that some exclusions may apply to this policy.
We strive to ensure your shopping experience is worry-free, which is why we've simplified our return and refund procedures. Here's what you need to know:
Return Time Frame: You have a 30-day window from the date of purchase to initiate a return. Unfortunately, we cannot accept returns beyond this period.
Shipping Cost: If your item is damaged or faulty, we'll cover the return shipping costs. However, if you're returning the item due to a change of mind, you'll be responsible for the return shipping fees.
Defective or Broken Products: If your item is defective or broken, please notify us within 30 days. We'll facilitate the return process at no extra charge. Once we receive the item and confirm the issue, we'll either provide a replacement or issue a full refund, including the original shipping costs.
Change of Mind Returns: Should you decide to return an item for reasons unrelated to defects, you have 30 days to do so. However, you'll need to cover the return shipping expenses. Please ensure the item is unused and in its original packaging. Upon receipt, we'll refund the item's cost, minus the shipping fees.
Refunds: Once we receive and inspect the returned product, we'll promptly email you. Refunds will be issued to the original payment method within 7 business days. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.
Restocking fees may apply in certain circumstances.
For further inquiries regarding returns or refunds, don't hesitate to contact our friendly Customer Support team at Support@explorerscove.com.
Description
Delivery Information
| Delivery Information | Your order will typically be processed within 1 to 2 days. It's important to note that orders must be placed by 6 p.m. to be included in the current day's processing; any orders received after this time will be processed on the following business day. Delivery of your order is estimated to take between 4 to 7 days on average, with free shipping available for orders totalling over $200. For orders under $200, there is a flat shipping fee of $15. Please be aware that we currently only offer shipping services within the United States; international shipping options are not available. The majority of our orders are shipped through third-party freight carriers, typically employing an 18-wheeler. If your order contains items that require freight delivery, our team will reach out to you to coordinate a curb side delivery time. It's important to provide an accurate phone number during checkout for this purpose. Once your order is placed, you will receive a confirmation email indicating that your order has been successfully received by our system and that your credit card has been approved for the purchase. Rest assured, we will only charge your card once the items have been shipped, unless there are back ordered items that require us to hold the charge for you. We are committed to promptly processing your order as soon as it's received on our end! |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
Price Match Guarantee
We put immense effort into ensuring that we provide the most competitive prices online. If you happen to find a lower price on another online store, simply inform us, and we'll beat that price without hesitation. Our goal is to instil confidence in you, knowing that you're receiving the best possible price for the product you're purchasing.
However, please be aware of the following restrictions regarding our 100% Price Match Guarantee:
Promotional offers such as rebates and buy one, get one free deals are not eligible.
The competing website cannot be a discount or auction site (e.g., eBay).
The competitor must be an Authorized Retailer of the item you've purchased.
The Price Match Guarantee considers the item price, sales tax, and shipping charges.
Price matches do not apply to exchange orders or replacements.
Kindly note that some exclusions may apply to this policy.
Returns
We strive to ensure your shopping experience is worry-free, which is why we've simplified our return and refund procedures. Here's what you need to know:
Return Time Frame: You have a 30-day window from the date of purchase to initiate a return. Unfortunately, we cannot accept returns beyond this period.
Shipping Cost: If your item is damaged or faulty, we'll cover the return shipping costs. However, if you're returning the item due to a change of mind, you'll be responsible for the return shipping fees.
Defective or Broken Products: If your item is defective or broken, please notify us within 30 days. We'll facilitate the return process at no extra charge. Once we receive the item and confirm the issue, we'll either provide a replacement or issue a full refund, including the original shipping costs.
Change of Mind Returns: Should you decide to return an item for reasons unrelated to defects, you have 30 days to do so. However, you'll need to cover the return shipping expenses. Please ensure the item is unused and in its original packaging. Upon receipt, we'll refund the item's cost, minus the shipping fees.
Refunds: Once we receive and inspect the returned product, we'll promptly email you. Refunds will be issued to the original payment method within 7 business days. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.
Restocking fees may apply in certain circumstances.
For further inquiries regarding returns or refunds, don't hesitate to contact our friendly Customer Support team at Support@explorerscove.com.
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